Q. Can I come and inspect the lots?
A. All Lots are available for inspection at our London Offices and prospective purchasers should satisfy themselves as to the condition and description of the cigars.
Q. Are there any listing fees?
A. There are no listing fees.
Q. When are the last entries taken?
A. Our catalogue generally closes 7 weeks before the sale so we encourage
sellers to deliver their Lots to our offices as early as possible to ensure a
main catalogue listing. Late entries will be considered up to a week before the
sale but will obviously not feature in the main auction catalogue.
Q. How much are sellers charged?
A. Sellers are charged 15% of the hammer price (plus VAT as applicable) on a Lot being sold successfully.
Q. How much are buyers charged?
A. Buyers are charged 15% of the hammer price (plus VAT as applicable) on a Lot being purchased successfully.
Q. When will sellers receive settlement?
A. Seller will receive settlement within 21 days.
Q. When must buyers settle?
A. Buyers must settle within 48 hours by bank wire transfer or by credit card (subject to 3% surcharge).
Q. Can I attend the auction?
A. Bidders are welcome to attend the auction but we ask them to register with us by email so we can calculate the numbers of attendees accordingly for the event.
Q. What if I am unable to attend?
A. If you are unable to attend the auction you can still bid by email up to 24 hours before the event. If you are an existing client you need only advise us that you intend to bid. If you are not an existing client you are able to register by emailing us your name address and phone number with details of which Lots you wish to bid for as well as your maximum bids.
Q. What happens with email or online bids?
A. Bids by email will go "in the book" if your bid is the highest you will win the Lot. As an example: If you bid maximum £400 on a Lot but the highest bid at the auction is £300, you will win the Lot at the next increment of £320.
Please note that if we receive two identical bids we will only be able to enter the first bid received.
Q. What happens when the lot is sold?
A. The auction Lot will be sold when the auctioneer strikes his hammer at which time a binding contract between buyer and seller is completed.
Q. Can I bid over the phone?
A. We will not accept phone bids.
Q. Do the lots have a reserve price?
A. All Lots will be subject to a “reserve price” below which the Lot will not be sold. The auctioneer may at his discretion open the bidding at below reserve on behalf of the seller.
Q. How can I collect my cigars?
A. Cigars can be collected the day after the auction from our London office We are happy to assist with delivery arrangements subject to a reasonable delivery charge.
Q. Can I have my cigars stored?
A. We are happy to store on buyers behalf at a reasonable additional charge.
Q. What about sealed boxes?
A. Where we are offering sealed boxes these are sold as seen. Many collectors prefer sealed boxes but there is always a possibility that the successful bidder will open the box and find the cigars in bad condition. Buyers beware before bidding!
Q. Not available for shipping in the UK
A. Please note that certain Lots are marked ‘Not available for shipping to the UK’ Please take care on bidding as the sale is final at the fall of the Auctioneers hammer.
Q. UK Health Warnings
A. Any cigars purchased for delivery in the UK regardless of age will have UK health warnings on the back and the front of the box.
Q. Non-payment/late payment
A. Payments by buyers are due within 48 hours of invoice being raised. In the event of non-payment after 14 days we reserve the right to cancel the sale and resell the cigars with any shortfall being due by the original buyer. We will pursue non-payments through the relevant legal channels as an auction contract is binding. We are unable to extend payment terms to any bidder under any circumstances. Clients that exceed agreed storage time arrangements and/ or have not paid storage fees up to date will have their cigars sold after 7 days’ notice by email. Any shortfall in subsequent selling price is the responsibility of the original purchaser. All Costs, duties, storage and legal costs will be deducted from proceeds accordingly.
Q. Private Treaty Sales
A. Whilst we hold bi-annual auctions we also do private Treaty sales throughout the year for clients. Sellers fees are the same as auction sellers fees i.e. 15% of the selling price plus VAT.
We are happy to provide free valuation service and sales advice.
In the first instance please email Mitchell Orchant or Michelle Adler at our London sales office
Please note we only buy/sell vintage Havana cigars.
Our sales team will be pleased to answer any questions by email email@example.com or phone 020 7372 1865. We strongly advise prospective bidders to contact us with any questions and queries before the auction as when a bid is successful a binding contract is formed.
Whilst we make every effort to have a smooth running and efficient auction platform, there is always the remote possibility that technology will let us down! It's very unlikely but it can happen. In the event of any technical breakdown issue such as a bid not being received or entered unfortunately we will not be held responsible. Whilst we are happy to make shipping arrangements for clients as required again it's always possible that mail or courier services have service failures. We will not be held responsible. We will always do our best to assist and answer any queries in a timely fashion.